Help for the Innovara iQ Staff App and Innovara iQ Participant App. The apps are coming soon to the App Store and Google Play.
Contact support
- Email [email protected]. Our local team in Australia replies on business days.
- If your question is about your shifts, supports or records, your NDIS provider can help you fastest.
Signing in
- Use the email address your provider set up for you.
- Forgot your password? Choose Forgot password on the sign-in screen.
- Still stuck? Ask your provider to check your account, or email us.
Notifications and location
- Turn on notifications to hear about new shifts, messages and documents to sign.
- The Staff App checks your location only when you clock in and clock out, to confirm the visit. You can change permissions any time in your phone's settings.
Privacy and your data
- Innovara iQ data is hosted in Australia. See our Privacy Policy at innovaraiq.com.au/privacy/.
- To delete your account, see innovaraiq.com.au/delete-account/.