This page explains how to delete your account for Innovara iQ, the Innovara iQ Staff App, the Innovara iQ Participant App and the Innovara iQ community forum, and what happens to your information. Innovara iQ is provided by Innovara IQ Pty Ltd (ABN 52 702 393 119).
If your account was set up by your NDIS provider
Most Staff App and Participant App accounts are created by an NDIS provider (your employer, or the organisation that supports you). The provider manages that account and the records in it.
- Ask your provider to close your account. They can remove your access straight away.
- In the Staff App or Participant App, open Profile and choose Delete my account. This sends a deletion request to your provider and to us.
- Or email [email protected] from the email address on your account, with the subject Delete my account. We will confirm your identity and pass the request to your provider.
If you have your own account
For a provider's own Innovara iQ subscription, a community forum account, or any other account you created yourself:
- Email [email protected] from the email address on the account, with the subject Delete my account.
- For a provider's subscription, the request must come from the account owner or an administrator. We will help you export your data first if you want to keep a copy.
We will confirm your request and complete it within 30 days.
What we delete
- Your sign-in details, profile and contact details.
- Your app settings, notification tokens and saved device information.
- Community forum posts are removed or anonymised, as explained in our Privacy Policy.
What may be kept, and for how long
Some records must be kept by law even after an account is closed, for example NDIS service records that providers must keep, and invoices and tax records. Where your provider is required to keep these records, they stay in their account for the period the law requires and are then deleted. Security and audit logs are kept for a limited time to protect the service. Our Privacy Policy explains this in more detail.
Questions
Email [email protected] and our local Australian team will help.