Questions? We have answers.

Pricing will be announced at launch. You pick only the modules and add-ons you need, so you never pay for features you do not use. Pioneer 100 providers get our best price ever.

Yes. Combine and save: 2 modules save 10%, 3 modules save 15%, and 4 or more save 20%. Choose an annual plan, still paid monthly, and save an extra 10%. Use the bundle builder on the pricing page to see your savings.

Yes. Every module comes with an extended free trial, longer than usual, so you have time to set up properly and use it with your real team. If you need more time, just ask and we can extend it.

Yes. If a module is not right for you, ask within 14 days of subscribing to it for a refund of that module's subscription fee. Surcharges, AI credit usage and other usage-based charges are not refundable.

No. Monthly plans have no lock-in contract. If you want to save more, you can choose an annual plan at a lower rate, still paid monthly.

No. You see your monthly price upfront. A few usage-based extras, such as additional IIQ AI credits or high-volume invoice sending, use credits, and these are always shown before you use them.

Forms and Documents, including e-signatures and hundreds of templates, is free. The Participant App is free, always. The Staff App is free with every app-supported module. IIQ AI comes with free monthly credits.

Add-ons add power to your core modules. Payroll can be added to Roster, Support Coordination, Plan Management, Therapy, Accommodation and HR. Invoicing can be added to Roster, Support Coordination, Plan Management, Therapy and Accommodation.

Basic participant records come free with every module that needs them. Upgrade to full Participant Management when you want every participant feature available across all your modules.

Integrations with Xero, MYOB and QuickBooks are coming soon. Card payments with Stripe and Square are available.

Yes. You decide who can access each module and who can view, edit or approve each type of record.

Yes. Add modules and add-ons whenever you grow. Everything you have entered carries across.

The first 100 providers to register get our best price ever, a longer free trial, priority onboarding, help setting up the compliance library and help moving their data.

Most organisations can be set up within days, depending on how much data you bring across. Our local team helps you every step of the way, and Pioneer 100 providers get priority onboarding.

Yes. You get onboarding sessions, step-by-step guides in the knowledge base, demo videos and local support. IIQ AI can also answer how-to questions inside the software.

Yes. Every module has an extended free trial, and you can ask us to extend it if you need more time.

No. Innovara iQ runs in your web browser. The Staff App and Participant App are coming soon to the App Store and Google Play.

Yes. Innovara iQ works in modern browsers on any device, and the apps are built for phones.

Yes. We help import participants, staff, price lists and rosters from your current systems.

No. Innovara iQ suits sole traders through to large multi-state organisations.

Yes. The About me section records what matters to each participant so every worker knows how to support them well.

Yes. Alerts for allergies, risks and important notes appear on the participant record and on every shift.

Yes. Add families, guardians, coordinators and other providers to the participant's circle of support, with consent recorded.

Yes. Record NDIS goals, link supports to them and track progress over time.

Yes. One shift can include several participants, each billed correctly against their own plan.

Yes. Workers can capture a time-stamped participant signature in the Staff App.

Innovara iQ is built specifically for NDIS providers, support coordinators, plan managers, therapists and accommodation providers.

Participant management is included with the modules that need it, with the features each module requires.

Yes. Budgets by support category update as services are delivered and invoiced.

Yes. Consent records, communication preferences, interpreters and nominee details are all part of the record.

Yes. Participant data is stored in Australian data centres and encrypted in transit and at rest.

Support coordination organisations, independent support coordinators and psychosocial recovery coaches.

Yes. Time recorded on case notes, including non-face-to-face time and travel, can be billed automatically against the right support item.

IIQ AI drafts progress and plan reassessment reports from your notes and records. You review, edit and approve before anything is sent.

Yes. Plan end dates and reassessment dates trigger reminders well in advance.

Occupational therapists, speech pathologists, physiotherapists, psychologists, behaviour support practitioners and other allied health professionals.

Yes. Completed sessions, report writing and travel can be invoiced directly from the note.

Yes. Bill NDIS, plan-managed, self-managed and private clients from the same system.

Yes. Automatic SMS and email reminders help reduce missed appointments.

Yes. Manage Supported Independent Living, Specialist Disability Accommodation, medium-term accommodation, short-term accommodation and respite in one module.

Yes. Roster care for each house with shared and one-to-one support hours, sleepovers and handover notes.

Yes. Vacancies and upcoming availability are shown for every property and room.

Yes. Track SDA rent and reasonable rent contributions alongside each resident.

Yes. It is designed with large text, high contrast, screen reader support and plain, Easy Read friendly language.

Yes. Nominees and family members can be given access with the participant's consent.

Yes. Feedback, complaints and incident reports can be submitted from the app and flow into your registers.

The Participant App is coming soon to the App Store and Google Play, and it is free for participants and families. Register your interest to hear when it launches.

Yes. Best-fit suggestions consider skills, availability, location, worker checks and continuity of care. You approve the final choice.

Yes. Clash, fatigue, break and overtime warnings appear before you publish the roster.

Yes. Bulk actions let you complete, cancel, reassign or reschedule many shifts in a few clicks.

Yes. Workers see the key information and alerts they need for each shift, limited by the permissions you set.

Yes. Assign training and inductions and track completion as evidence for your audit.

Yes. Breaks and interruptions to service are recorded in the Staff App.

Yes. Notes, photos and files can be attached to the shift and saved to the record.

Yes. Innovara iQ works with Stripe and Square so plan-managed, self-managed and private clients can pay invoices by card.

Integrations with Xero, MYOB and QuickBooks are coming soon, with more on the way.

Draft, approved, sent, awaiting payment, due, overdue, part-paid, claimed and paid.

Yes. Automatic reminders go out for overdue invoices.

Yes. Pre-claim checks look for price limit, date, budget and duplicate problems before you submit.

Yes. Travel recorded on shifts and notes can be billed against the right support item.

Yes. Invoice NDIS, plan-managed, self-managed and private clients from the same system.

Customer data in Innovara iQ is hosted only in Australia.

Our own local team in Australia. We do not use offshore support centres.

Yes. Data is encrypted in transit and at rest.

Yes. Multi-factor authentication protects every account.

Yes. A full audit trail records who changed what and when.

No. Your data is never used to train public AI models.

You can export your data. Our customer agreement explains how and when.

We are preparing for ISO/IEC 27001 certification.

Our local team in Australia replies fast. No waiting days for an answer.

Email [email protected], use IIQ AI on our website or inside the software, or book a call.

Innovara IQ Pty Ltd, an Australian company serving NDIS providers in every state and territory, building software shaped by NDIS providers, workers and participants.

Yes, please. Feedback goes straight to our product team and shapes every release.

Yes. The Innovara iQ community at innovaraiq.com.au/community/ lets you ask questions, share tips, react, reply and vote on feature ideas. Anyone can read, and you sign in with Google to post.

Click Sign in on the community page and continue with your Google account. Email sign-in codes are coming soon. We only show your display name, never your email.

To keep the community free of spam, a new member's first post or reply is checked by our team before it appears. After that, your posts appear straight away.

Yes. Demo videos are being added to the demo centre. You can also book a live demo with our team.

Yes. See every participant's plan dates, budgets, goals, providers and next actions in one caseload view.

Yes. Time recorded on case notes, including non-face-to-face work and travel, can be billed against the right support item.

Yes. Record each participant's providers, contacts and service bookings in their circle of support.

Yes. IIQ AI drafts plan reassessment and progress reports from your notes and records for you to review and edit.

Yes. It suits independent support coordinators, coordination organisations and psychosocial recovery coaches.

Yes. Your own support coordination budget is tracked so you know how many hours remain.

Yes. Provider invoices sent to a dedicated inbox are captured and matched to the participant and provider.

Yes. Participants and nominees can approve invoices in the Participant App when you choose.

Yes. Each line is checked against current NDIS price limits and the participant's category budget.

Yes. Statements of spending and budgets can be sent to participants and nominees.

Yes. With the Invoicing add-on, set-up and monthly plan management fees are billed at the right support items.

Yes. Keep provider records, ABNs and payment details in one place, with changes logged.

Yes. Manage waitlists and turn enquiries into bookings when a spot opens.

Yes. Use discipline templates for session notes, or build your own.

Yes. The participant's remaining funding is shown before you book a session.

Yes. Report writing, travel and sessions can all be billed from the note.

Yes. Manage several clinicians and practice locations, each with their own calendars.

Yes. Record insurance policies and get reminders before renewals are due.

Yes. Test and tag, fire safety checks and inspections are recorded against each property.

Yes. See current and upcoming vacancies and track enquiries and referrals for each one.

Yes. SIL and SDA compliance checklists and evidence are kept for each house.

Yes. Short-term accommodation and respite stays have check-in, check-out and booking calendars.

Yes. Log maintenance requests, assign contractors and track them to completion.

Yes. Send a digital onboarding pack with forms, contracts and policies to sign on any device.

Yes. Superannuation is calculated for every employee in each pay run.

Yes. Run weekly, fortnightly or monthly pay runs.

Yes. Staff see leave balances and request leave in the Staff App.

Yes. The pay preview flags missing clock-outs, unapproved hours and unusual amounts.

Yes. Record qualifications, licences and training with expiry reminders.

No. Payroll is an add-on. You can use Roster on its own and add Payroll later.

Incident, complaints and feedback, risk, continuous improvement, legislative compliance, conflict of interest, training and worker screening registers.

Yes. The compliance library is mapped to the NDIS Practice Standards and Quality Indicators.

Yes. Adapt every template to your organisation. IIQ AI can help you tailor them.

You choose. When you publish a new version, staff can be asked to read and sign it, and every acknowledgement is recorded.

Yes. Possible reportable incidents are flagged with the notification timeframe.

No software can guarantee an audit result. Innovara iQ helps you keep the policies, records and evidence auditors look for, and lets you check your readiness any time.

Ask about participants, budgets, rosters, policies or how to do something in Innovara iQ. It answers from your own records and our guides.

Yes. It drafts progress, plan reassessment, incident and meeting reports for you to review.

Every account includes a free monthly allowance of AI credits. The exact allowance will be confirmed at launch, and you can top up if you need more.

No. IIQ AI drafts and suggests. A person reviews and approves before anything is saved or sent.

The website chat answers questions about Innovara iQ from our website. IIQ AI inside the software also works with your own records.

The Participant App is free, always. The Staff App is free with every app-supported module.

The Staff App and Participant App are coming soon to the App Store and Google Play.

Clock-ins confirm the worker's location when they clock in and clock out.

Yes. The Participant App lets participants message their provider.

Yes. Shift forms, checklists and incident reports can be completed in the app.

Yes. Every feature, including e-signatures and the template library, is free with Innovara iQ. IIQ AI form tools use your free AI allowance.

Hundreds of NDIS templates, with more added all the time.

Yes. Answers can be saved straight to the participant or staff record.

Yes. Time-sensitive documents can have expiry reminders.

Yes. Add multiple signers in order, with automatic reminders.

Register your interest and tick Reserve a Pioneer 100 spot. Places go to the first 100 providers, in the order registrations are received.

Longer than usual, so you have time to set up and use it with your real team. The exact length is shown when your trial starts, and you can ask to extend it.

No payment is taken during a trial unless you choose to subscribe.

Yes. Add or remove modules during the trial to find the right set-up.

Choose the modules you want to keep and a billing option. If you do nothing, no payment is taken.

Yes. You get a ready-made library of NDIS policies, procedures, registers and forms mapped to the NDIS Practice Standards. You adapt them to your organisation instead of writing them from scratch.

We update the affected templates and notify you. Updates are included at no extra cost, and version control keeps the full history of what changed and when.

Yes. IIQ AI cross-checks your documents and registers against the Practice Standards, highlights gaps and overdue items, and helps you build an organised audit pack. You stay in control of every change, and your auditor still makes the final assessment.

Many providers use IIQ AI to run their own pre-audit check at any time, which can reduce or remove the need for a paid review. You can still involve a consultant if you want a second opinion.

Yes. Unregistered providers still need good policies, incident management and records, and the same library and registers help you meet NDIS Code of Conduct and worker screening obligations.

IIQ AI is the AI assistant built into Innovara iQ. It helps fill forms, draft NDIS reports, build rosters, prepare for meetings and keep your organisation audit ready.

No. IIQ AI drafts and suggests. A person in your team reviews and approves before anything is saved, sent or claimed.

No. Your participant and staff data stays in Australia and is not used to train public AI models.

IIQ AI is free with every Innovara iQ account and includes a monthly allowance of AI credits. If you use it heavily, you can top up credits, and the cost is always shown upfront.

No. E-signatures are built into Innovara iQ, so you do not need another subscription to collect signatures.

Yes. The template library includes intake, consent, service agreement, risk assessment and many other NDIS forms and registers you can use straight away.

Yes. Participants, nominees and staff can complete and sign forms on any phone, tablet or computer.

Yes. Use the drag-and-drop builder, or describe the form you need and IIQ AI will create a first draft for you to edit.

Yes. Shifts link to participants, service agreements and NDIS support items, group supports bill each participant separately, and worker screening and qualifications are checked before a shift is offered.

Yes. Open shifts are offered through the Staff App, and workers can accept them, update availability and request leave from their phone.

Yes. Roster by house as well as by participant, with shared and one-to-one support hours, sleepovers and handovers between shifts.

IIQ AI suggests rosters and fills open shifts around availability, skills and location. A coordinator reviews and publishes the result.

Yes. Any organisation that runs shifts can use it, and NDIS providers get the extra participant, funding and compliance features built in.

Yes. Pay rules for the Social, Community, Home Care and Disability Services Industry Award, including penalties, allowances and public holidays, are applied to each approved shift. Always review your pay rules against the current Fair Work award.

No. Approved timesheets flow directly from the roster and Staff App clock-ins into the pay run.

Yes. Payslips are available to each worker in the Staff App.

Yes. Pay runs can be exported for your accounting system.

Yes. Record NDIS worker screening, Working With Children Checks, police checks, licences and qualifications, with reminders before each one expires.

Yes. Send a digital onboarding pack with forms, contracts and policies to sign on any device, and inductions are assigned automatically.

Yes. Workers with missing or expired checks are flagged before they can be offered a shift.

Yes. Any business can use it, and NDIS providers get the extra worker screening and compliance features.

Yes. Clock-ins and notes are saved offline and sync when the phone is back online.

Yes. Open shifts are offered in the app and can be accepted in a tap.

Yes. Incident reports and forms can be completed on shift and go straight to the office.

The Staff App is coming soon to the App Store and Google Play. It is free with every app-supported module.

Yes. Email invoices to plan managers, participants and nominees straight from the system, with your branding on every PDF.

Yes. Agency-managed claims are prepared as an NDIS bulk claim file.

Group supports are split and invoiced per participant automatically.

Integrations with Xero, MYOB and QuickBooks are coming soon, so invoices, payments and contacts will sync without double entry.

Yes. Auto-reconciliation matches NDIA remittances and plan manager payments to your invoices, and flags anything pending, part-paid or unmatched for review.

Yes. Every invoice shows its status, such as awaiting payment, due, overdue, part-paid or paid, and automatic reminders go out for overdue invoices.

Yes. Each line is checked against current NDIS support items and price limits, and against the participant's category budget, before it is claimed.

Yes. Claim files are generated in the format required by the NDIA. We are also working towards direct connection with NDIA systems.

Possible duplicates are flagged and held for review so they are never paid twice.

Yes. Participants and nominees see live budgets, spending and statements in the Participant App.

Innovara iQ is all-in-one NDIS software developed in Australia. It brings rostering, payroll, HR, participants, support coordination, plan management, therapy, invoicing, accommodation and audit-ready compliance into one platform, with the IIQ AI assistant working across every module.

Innovara iQ is launching soon. Register your interest to get early access, the Pioneer 100 offer and an invitation to a personal demo.

Innovara iQ is developed by Innovara IQ Pty Ltd (ABN 52 702 393 119), an Australian company serving NDIS providers in every state and territory.

Email [email protected] for more information or [email protected] for general enquiries, or leave your details in this chat and our local team will get back to you.

Yes. Use the Book a demo button or leave your details here and our team will arrange a personal demo.

Yes. Participant and staff data in Innovara iQ is hosted only in Australia and encrypted in transit and at rest. Support is provided by our local team in Australia.

Innovara iQ is preparing for ISO/IEC 27001 certification. Our team includes qualified cyber security professionals in Australia who protect your data and manage backup and recovery.

Yes. We help bring across staff, participants and rosters from your current systems, and Pioneer 100 providers get priority help.

Yes. Unregistered providers can use any module, and the compliance library helps you meet the NDIS Code of Conduct and worker screening obligations.

Integrations with Xero, MYOB and QuickBooks are coming soon, so invoices, payments and contacts will sync without double entry. Card payments with Stripe and Square are available.

Yes. The Invoicing add-on includes auto-reconciliation of NDIA remittances and plan manager payments, with statuses such as awaiting payment, due, overdue, part-paid and paid.

It depends on the services you provide. Try the module finder at /module-finder/ for a personalised recommendation, or tell me what services you offer and I will suggest a set-up.

Yes. Combine and save: 2 paid modules or add-ons save 10%, 3 save 15%, and 4 or more save 20%. Annual plans, still paid monthly, save an extra 10%. Free features such as Forms and Documents, the Staff App and the Participant App are always included. Try the bundle builder at /pricing/#builder.