Home/Security and privacy
Your data. Protected and Australian.
Participant and staff information is some of the most sensitive data there is. Innovara iQ is designed with security and privacy built in from the very first line of code.
How we protect you
Security built in, not bolted on.
Data hosted in Australia
Participant and staff data is stored in Australian data centres.
Encryption
Data is encrypted in transit and at rest.
Multi-factor sign-in
Protect every account with multi-factor authentication.
Role-based access
People see only what their role needs, down to each location and participant.
Full audit trail
Every change to a record is logged with who, what and when.
Backups and recovery
Regular encrypted backups help keep your service running if something goes wrong.
Privacy by design
Built around the Australian Privacy Principles and NDIS privacy obligations.
Security leadership
Our team includes postgraduate-qualified cyber security expertise, and we are working towards ISO/IEC 27001 certification.
Privacy and compliance.
Innovara iQ is designed to help you meet your obligations under the Privacy Act 1988 and the Australian Privacy Principles, and the information management requirements of the NDIS Practice Standards.
Consent, communication needs and nominee details are recorded on every participant record, access is limited by role, and every change is logged, so you can show an auditor exactly who did what and when.
Found a security issue? Please tell us at [email protected]. Our security contact details are also published at /.well-known/security.txt.
Questions about security?
Talk to our team about how Innovara iQ protects your participants, staff and organisation.