Home/Take the tour
Take the tour. Click through Innovara iQ.
See how iQ Portal and the iQ App work together, one screen at a time. Every screen uses demo data, so click around as much as you like.
1 of 12 · Dashboard
Your whole service at a glance
Shifts, participants, invoices and anything that needs attention, on one screen when you sign in to iQ Portal.
Good morning, Jordan
Thursday 15 October · All locations
- Timesheets to approve14
- Screening checks expiring3
- Incident awaiting review1
- Invoices ready to claim126
- ATAva ThompsonCommunity access · Noah W.9:00
- LNLeo NguyenPersonal care · Mia R.10:30
- Pay run approved by Jordan T.2m
- 38 shifts published for next week14m
- Leo N. screening check due in 12 days1h
+18% on last quarter
2 of 12 · Rostering
Roster with confidence
Build the week by worker or participant. Leave, availability and clashes show as you go, and published shifts go straight to the iQ App.
Roster
12 to 18 October · All locations
3 offers sent4–7pOscar L.
- Ethan W. accepted the Thu open shift4m
- Leave approved for Ava T. (Sat)22m
- Roster published to 148 workers1h
Open shifts filled within 2 hours
3 of 12 · iQ App for workers
Everything a worker needs, in their pocket
Shifts, clock-in with location check, shift notes, forms, leave and payslips. Works offline and syncs when back online.
Today
4 of 12 · Payroll
Pay runs from real shifts
Clock-ins flow into the pay run with SCHADS-aligned rates, penalties and super worked out for you.
Pay run · 6 to 19 October
Fortnightly · SCHADS-aligned rates
| Employee | Ordinary hrs | Penalty hrs | Allowances | Gross | Status |
|---|---|---|---|---|---|
| ATAva ThompsonLevel 2.3 | 76.0 | 8.5 | $112.40 | $3,184.52 | Ready |
| LNLeo NguyenLevel 2.1 | 68.5 | 12.0 | $64.80 | $2,941.07 | Ready |
| ZAZoe AndersonLevel 3.2 | 80.0 | 24.0 | $156.00 | $3,902.66 | Ready |
| EWEthan WalkerLevel 2.1 | 41.0 | 3.0 | $38.20 | $1,612.90 | Missing clock-out |
| CMChloe MartinLevel 2.2 | 60.0 | 6.5 | $92.00 | $2,488.31 | Ready |
- Ethan W. missing clock-out on Tuenow
- Super file prepared for 756 staff18m
- Timesheets 100% approved1h
Last 6 pay runs balanced first time
5 of 12 · HR Management
Keep every worker compliant
Roles, screening checks, training and expiry reminders for every worker, across every location.
Staff
756 staff · 4 states
| Worker | NDIS screening | First aid | Training | Status |
|---|---|---|---|---|
| ATAva ThompsonSupport worker · QLD | Cleared | Valid to Mar 27 | Compliant | |
| LNLeo NguyenSupport worker · VIC | Cleared | 12 days left | Action due | |
| ZAZoe AndersonTeam leader · SA | Cleared | Valid to Aug 27 | Compliant | |
| EWEthan WalkerSupport worker · NSW | Renewal lodged | Valid to Jan 27 | In progress | |
| MRMia RobinsonNew starter · TAS | Missing | Missing | Onboarding |
- Screening checks742
- Expiring in 30 days11
- Missing documents3
- Leo N. renewed NDIS screening5m
- Mia R. started onboarding pack31m
- 11 first aid certificates expire soon2h
Screening checks cleared
6 of 12 · Participants
Know every participant
Plans, funding, goals, contacts and invoicing preferences in one record, with alerts when a budget runs low.
Participant
Profile · plan · funding · goals
Noah Williams
NDIS 43•• ••• 218 · Plan 1 Mar 2026 to 28 Feb 2027 · Plan-managed- CMChloe MartinMum · nominee
- IGIsla GrantSupport coordinator
- Goal updated: cooks 3 meals a week12m
- Assistive technology 88% used1h
- Service agreement renewed2d
Plan funding used to date
7 of 12 · iQ App for participants
Participants and families in the picture
Funding left, upcoming supports, documents to sign and feedback, in a simple and accessible app.
Hi Noah
8 of 12 · Invoicing
Get paid faster
Completed work becomes invoices and NDIS bulk claim files, tracked until they are paid.
Invoices
October · 126 ready to claim
| Invoice | Participant | Total | Status |
|---|---|---|---|
| INV-2048 | Noah Williams | $1,607.19 | Claimed |
| INV-2047 | Isla King | $932.10 | Paid |
| INV-2046 | Oscar Lee | $1,218.44 | Sent |
| INV-2045 | Ruby Clarke | $486.20 | Paid |
| INV-2044 | Grace Lee | $2,104.00 | Overdue 6 days |
| Support item | Qty | Amount |
|---|---|---|
01_011_0107_1_1Assistance with self-care · weekday | 12.0 h | $842.76 |
04_104_0125_6_1Access community · weekday | 6.0 h | $421.38 |
04_590_0125_6_1Activity based transport | 48 km | $46.56 |
01_011_0107_1_1Assistance with self-care · Saturday | 3.0 h | $296.49 |
- INV-2047 paid by plan manager8m
- 126 invoices added to claim file30m
- Reminder sent for INV-20441h
Average time to get paid
9 of 12 · Support Coordination
Bill straight from your notes
Case notes, billable time and progress reports in one place, with no double entry.
Support coordination
Caseload · Jordan T.
- NWNoah WilliamsPlan ends 14 FebReport due
- IKIsla KingPlan ends 2 JunOn track
- OLOscar LeeReassessment soonAction
- RCRuby ClarkePlan ends 30 SepOn track
Called Riverside OT to confirm the assessment date. Sent the home modification quote to the plan manager. Follow-up booked for Tuesday.
- Progress report sent to planner10m
- Referral accepted by Riverside OT40m
- Oscar L. reassessment in 21 days3h
92% of time billed from notes
10 of 12 · Plan Management
Invoices checked for you
Price limits, budgets and duplicates checked automatically, with participant approval in the iQ App.
Invoice inbox
Provider invoices · checked against plans and price limits
| Invoice | Provider | Participant | Amount | Check |
|---|---|---|---|---|
| INV-88213 | Riverside Therapy | Noah Williams | $1,284.00 | Matched · price OK |
| SC-2291 | Coastal Community Care | Isla King | $642.30 | Matched · price OK |
| 1045 | Harbour Transport | Oscar Lee | $318.00 | Over category budget |
| INV-88213 | Riverside Therapy | Noah Williams | $1,284.00 | Possible duplicate |
| A-7781 | Bright Steps Allied Health | Ruby Clarke | $950.00 | Awaiting participant OK |
- Claim file of 64 lines accepted6m
- Duplicate INV-88213 held12m
- Statements emailed to 412 participants2h
Average invoice to payment
11 of 12 · Audit and Compliance
Stay audit ready
Ready-made policies, registers and evidence mapped to the Practice Standards, with free updates.
Audit and compliance
Next audit in 46 days · nothing to rush
Evidence mapped to the NDIS Practice Standards
| Policy and procedure | Version | Staff read and signed | Status |
|---|---|---|---|
| Incident Management Policy | v3.2 | 742 of 756 | Update available |
| Complaints Management Procedure | v2.0 | 756 of 756 | Current |
| Risk Management Policy | v4.1 | 751 of 756 | Current |
| Restrictive Practices Procedure | v1.3 | 698 of 756 | Sign-off due |
- Policy update published to all staff6m
- Complaint #118 closed and logged40m
- Internal audit checklist complete1d
Documents updated free this year
12 of 12 · iQ Ai
An assistant that knows NDIS work
Draft reports, fill forms and run a pre-audit check, with your data kept in Australia.
iQ Ai assistant
Forms, reports, rosters and audits, done with you
- 3 policies are due for annual review
- Risk register: 2 entries need a review date
- 12 staff have not signed Incident Management v3.2
- Plan reassessment report · 6 pagesDraft
- Board meeting minutesDraft
- Intake form for Isla K. pre-filledReady
- Progress report drafted for Noah W.2m
- Roster suggestion: 3 open shifts filled16m
- Gap found: risk register review overdue1h
Saved on reports and forms this month
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