Home/Resources/Knowledge base

Knowledge base. Answers in minutes.

15 step-by-step guides on setting up and using Innovara iQ, with more added every week. Can't find what you need? Ask IIQ AI for an instant answer.

Getting started

3 guides
Set up your organisationAdd your details, locations and registration groups so everything else is ready to go.Invite your team and set permissionsAdd staff and decide exactly what each person can see and do.Bring your data acrossImport participants, staff and rosters from your current system.

Participants

2 guides
Add a participant and their planCreate a complete participant record with plan dates and budgets.Create and sign a service agreementBuild an agreement from the NDIS support catalogue and get it signed online.

Rostering

2 guides
Build your first rosterCreate shifts, repeat regular supports and publish to your team.Fill open shifts fastBroadcast open shifts and let suitable workers accept them.

Billing and payments

3 guides
Invoice delivered servicesTurn completed shifts into invoices in a few clicks.Generate an NDIS bulk claim fileCreate a claim file for agency-managed participants.Take card payments with Stripe or SquareLet plan-managed, self-managed and private clients pay invoices by card.

Compliance

3 guides
Adopt the compliance libraryChoose, adapt and approve your NDIS policies and procedures.Run a pre-audit check with IIQ AIFind gaps against the Practice Standards before your audit.Report and manage an incidentRecord, investigate and close incidents correctly.

Apps

2 guides
Your first shift in the Staff AppA quick guide for support workers.Getting started with the Participant AppFor participants, families and nominees.

Need a hand getting started?

Our local team helps you set up, import your data and train your staff.

Register interest Book a demo